Windows Tap Adapter Issue
If you are a Windows 11 user, and you can’t connect using Acreto Connect Client you may experience a connection problem similar to one video below.
If you check the logs, you may find the logs with this information:
All tap-windows6 adapters on this system are currently in use or disabled
Cause of a problem
In one of the last updates, Microsoft changed the way of driver verificationāall drivers signed in the old way may stop working or start misbehaving.
One of the affected drivers is a TUN/TAP interface
driver used by Acreto Connect Client.
Solution
Please follow the steps below to solve the issue:
- Click Start (or hit the Windows key) to open the Start Menu.
- In the search dialog box, type
ncpa.cpl
and press enter. - You will see the list of all interfaces available in your system.
- Seach for any interface with Acreto Connect Client X name (where ‘X’ is a number).
- Click the right mouse button on this interface and choose Enable from the list of options.
- Go to Acreto Connect Client and try to establish a connection once again.
Next step
This issue may repeat continuously if using the Acreto Connect Client below version 2.9.7
.
Please repeat the procedure I’ve described any time an issue happens.